Key Responsibilities:

Provide on-site technical support for desktops, laptops, printers, and other IT equipment
Troubleshoot hardware, software, and network issues promptly
Install, configure, and maintain operating systems, applications, and peripherals
Manage user accounts, permissions, and access rights
Assist in network setup, monitoring, and basic administration (LAN/WAN, Wi-Fi, VPN)
Support remote users when necessary
Perform routine system checks, updates, and preventive maintenance
Handle IT asset inventory, tracking, and documentation
Coordinate with vendors and external support when needed
Ensure compliance with IT policies, security standards, and best practices
Respond to IT tickets, incidents, and service requests within SLA
Provide basic training and guidance to users on IT tools and systems

Qualifications:

Bachelor’s degree in Information Technology, Computer Science,



or related field (or equivalent experience)
Proven experience in IT support or a similar role
Strong knowledge of Windows OS, common business applications, and basic networking
Experience with troubleshooting hardware and software issues
Familiarity with VPNs, remote desktop tools, and ticketing systems
Good understanding of IT security principles
Hands-on experience with Remote Desktop Services (RDP) and Citrix environments

Skills & Competencies:

Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work independently and prioritize tasks
Attention to detail and organizational skills
Ability to handle multiple issues in a fast-paced environment

📌 Information Technology Specialist (Bogotá)
🏢 Valoroo
📍 Bogotá