Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Senior Specialist, Product Operations, Incident Management

Overview:
The Senior Specialist, Network Products, will join a team driving product strategy, roadmap, and execution of the future of Mastercard’s integral core payments network. The payments network is Mastercard’s core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services.

The role:
The Senior Specialist scope of the responsibilities extends beyond merely addressing incidents as they arise.



It encompasses a proactive approach to incident management, including the identification of potential issues before they escalate into significant problems. This involves analyzing incident trends, implementing preventive measures, and collaborating with various teams to enhance overall service quality. This role will be responsible for pulling data from multiple sources, ensuring data accuracy, performing analysis, and presenting insights through dashboards, reports, or presentations.
- Act as the primary point of contact during product incidents, coordinating cross-functional teams to drive swift resolution.
- Experience with data generation/analysis, monitoring tools, ticketing systems, and root cause analysis techniques.
- Monitor product performance and proactively identify potential issues before they escalate.
- Lead incident triage, prioritization, and escalation according to defined SLAs.
- Provides operational support fo

📌 Senior Specialist, Product Operations, Incident Management (Bogotá)
🏢 Mastercard
📍 Bogotá