Location: Bogotá, Colombia - On-site
English: Solid/Advanced
Experience: 2-5 years in Service Desk / IT Application Support
Key Responsibilities:
- Handle L2 incidents, service requests, standard changes and escalations.
- Support go-lives, hypercare, releases and data migration activities.
- Manage tickets using BMC Helix ITSM or similar tools.
- Coordinate with development, infrastructure, QA/validation and business teams.
- Maintain knowledge articles, troubleshooting guides and support documentation.
What we’re looking for:
- Strong IT Service Management / ITIL mindset.
- Experience with ticketing and incident management.
- Knowledge of regulated systems, GAMP5, audit trails and electronic signatures.
- Experience with eQMS or Quality Management Systems is highly valued.
- Strong analytical and troubleshooting skills.
- Python, SQL, scripting, monitoring or log analysis are a plus.
Pregunta(s) de postulación:
- Do you have a solid English level and can express yourself fluently?
- What is your salary expectations in COP?
Lugar de trabajo: Empleo presencial
📌 Service Desk Agent (Bogotá)
🏢 SERVICIO INFOTREE
📍 Bogotá
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.