Key Responsibilities:
- Systems Administration & Maintenance: Perform system administration tasks, including software installations, updates, and configurations. Ensure systems are running optimally and efficiently.
- User Training & Documentation: Develop and deliver user training programs to enhance user knowledge and adoption of technology systems. Create and maintain clear and concise documentation for system configurations and procedures.
- Performance Optimization: Monitor system performance and identify opportunities for optimization and improvement. Implement changes to enhance system efficiency and reliability.
- Compliance & Auditing: Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
- Scripting & Automation: Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
- Collaboration & Communication:
Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.
- Security Awareness & Support: Support the implementation of security policies and procedures. Identify and report potential security vulnerabilities.
Qualifications and Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in IT operations or a related role.
- Strong technical skills in systems administration, troubleshooting, and user support.
- Experience with scripting and automation tools.
- Understanding of IT security principles and compliance requirements.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with the JLL Work Dynamics technology ecosystem is a plus.
- Relevant certifications (e.g., ITIL v4) are a plus.