Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Senior Specialist, Product Operations, Customer Experience

Overview:
The Senior Specialist, Network Products, will join a team driving product strategy, roadmap, and execution of the future of Mastercard’s general core payments network. The payments network is Mastercard’s core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services.

The role:
The Sr Specialist, Product Operation, role is responsible for managing customer experience during onboarding. Partnering closely with product,



customer implementation, and regional teams, the role supports the delivery of new and enhanced Network Product solutions through testing, customer communications, and operational readiness. Success requires strong analytical skills, comfort operating in ambiguity, and deep collaboration to continuously improve the end-to-end customer onboarding experience within the credit card payments ecosystem.
- Deliver clear, consistent executive level communications by monitoring overall program health, synthesizing project and customer onboarding status, and translating insights into actionable recommendations for senior leadership and key stakeholders.
- Scale a global Product Operations Customer Experience team, fostering a culture of accountability, operational excellence, and coordinated execution across multiple stakeholders and parallel initiatives.
- Partner with internal stakeholders to support prod

📌 Senior Specialist, Product Operations, Customer Experience (Bogotá)
🏢 Mastercard
📍 Bogotá