About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

The Managed Services Client Care Consultant is responsible for strengthening client relationships, enhancing support processes, and serving as a trusted advisor for client inquiries, escalations, complaints, and service needs. This role supports a centralized client communication model to ensure consistent, timely, and high-quality engagement across all client interactions. The Consultant drives an exceptional client experience through proactive issue resolution, strong technical and analytical capabilities,



and data-driven insights. This role partners across cross-functional teams to support client objectives, improve operational performance, and identify opportunities for continuous improvement

Client Engagement & Relationship Management
- Serve as the primary point of contact for client inquiries, escalations, complaints, and service-related requests.
- Build and maintain strong client relationships aligned to business objectives.
- Provide proactive, timely communication to clients on all open items.
- Conduct post-resolution follow-ups to ensure satisfaction.

Escalation & Complaint Management
- Manage end-to-end client escalations and ensure timely resolution.
- Investigate complaints, identify root causes, and implement corrective actions.
- Act as liaison between clients and internal stakeholders.
- Escalate critical risks and NPS concerns to leadership.

Data Analysis & Performance Man

📌 Managed Services Client Care Consultant (Bogotá)
🏢 Visa Colombia Sociedad Anonima
📍 Bogotá