We would love for you to explore other opportunities within Asurion.

"As a Customer Care Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues.

You will also be responsible for selling our In-Home warranty service and other product offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. Customer Care and Sales Representatives have a passion for selling services & solving problems You will Serve, Solve and Sell"

What you will do:
- Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify, and deploy solutions, and help customers with troubleshooting steps.
- Learn details of protect home and other product offerings to sell to customers confidently and accurately.
- Communicate company policies and procedures to customers.




- Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
- Utilize call center technology to input, track, and report customer issues.
- Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
- Escalate calls outside the scope to appropriate tier of customer service support.
- Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
- Follows directives from Call Center Management (Coaches, Managers, etc.).
- Ability to be highly motivated and self-sufficient.
- Drive to improve performance and exceed goals to maximize earning potential.
- Maintains excellent relations with all internal and external customers of Asurion.
- Interacts and assists with others on the team and various support functions, including Quality, Tech Leads, Training, etc.
- The ability to qui

📌 Customer Care Representative (Bogotá)
🏢 Asurion
📍 Bogotá