As a Customer Service Analyst, you will play a key role in executing and following up on collaborative planning, forecasting, and replenishment programs for key customers. This position is responsible for improving order management efficiency, increasing visibility across stakeholders, and ensuring a seamless customer order cycle. The role focuses on enhancing customer service levels by driving operational execution and aligning cross-functional teams. It also supports collaborative forecasting processes and customer-focused solutions to deliver value and satisfaction.

Why This Role Matters
- Drives customer satisfaction by ensuring efficient execution of the customer order cycle and service level policies
- Enhances operational efficiency by reducing order processing time and improving visibility for internal and external stakeholders
- Supports cross-functional alignment across Sales, Marketing, Planning, Finance, and Customer Service to meet customer demand
- Contributes to collaborative forecasting and replenishment processes,



strengthening customer relationships and business outcomes

What You Will Do
- Execute and monitor collaborative planning, forecasting, and replenishment (CPFR) programs for key customers
- Manage and improve the end-to-end customer order cycle to ensure timely and accurate order fulfillment
- Lead daily operational meetings to oversee order processing and resolve issues impacting service levels
- Coordinate with internal teams (Sales, Marketing, Finance, Planning) to support inventory planning and credit processes
- Develop and implement customer-specific actions that add value and improve service performance
- Support S&OP; practices and participate in collaborative forecasting processes with customers and internal stakeholders

What We’re Looking For
- Degree in Business Management, Engineering, or an equivalent field
- Minimum of 3 years of experience in Supply Chain, Customer Service, or Sales environments
- Experience with order mana

📌 Customer Service Analyst (Colombia)
🏢 Goodyear
📍 Colombia