As a Crew Accommodations Agent, you will be expected to work in a remote environment. Corpay will set you up for success by providing:
- Assigned workspace in Colombia
- Company-issued equipment [+ remote access]
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.
- Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
- Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
- Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
- Communication and Problem-Solving:
Facilitate effective communication with internal departments and management to expedite work and resolve problems.
- Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
- System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
- Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.
- Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.
- Team Leadership: Foster a positive work environment with open, respectful communication and professio