About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Position Description:
The Client Care Associate will be part of our Client Care Acceptance team and will be responsible for servicing the needs of our Cybersource merchant and partners with their second level account needs.

Responsibilities:
- Evaluate the nature of each situation and determine the appropriate action to resolve the issue
- Skilled to resolve problems which involves advanced interactions and displaying exceptional levels of professionalism working alongside various internal teams




- Cybersource level 2 Associates must be able to quickly identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques
- In addition, skilled to perform configurations and service enablement on behalf of the client which requires extreme accuracy and execution
- Must be a great team player, with the ability to deliver results in a dynamic and ever-changing environment with excellent communication and time management skills
- Commitment to the client experience by delivering results based on client feedback measuring Net Promoter Score, Customer Satisfaction Rates and First Contact Resolution
- Ability to deliver results with operational efficiency (Case duration)
- Utilize Microsoft Dynamics (CRM) to manage all cases to completion by thoroughly documenting and pr

📌 Client Care Associate (Bogotá)
🏢 Visa Colombia Sociedad Anonima
📍 Bogotá