At Capgemini Engineering, the world leader in engineering services, we bring together a integral team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role:
- Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagement.
- Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers.
- Understands customers’ business requirements and aligns Cisco solutions.
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
- Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreement Onboarding.
- Inspire customers to take needed actions in their onboarding for success and track long term business outcomes.
- Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns, and drive incremental growth.
- Collaborate with peers to share best practices to improve delivery processes and customer experience.
- Handover newly onboarded customers to Customer Success team “ready to go,” post activation.
- Understand and connect customer goals to offer functionality to accelerate customer value.
- According to the specific needs of customers, can take the initiative to learn, consult, and solve relevant problems for customers.
- A good customer service spirit and attitude.
Your Profile:
- Min 1 year to 3 years + working experience in IT industry (Service suppor