Colombia, Huila, Colombia
- Full-Time
- Remote
About Sharesource:
We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

What are we looking for?

We are looking for a Site Reliability Engineer who will help ensure that customer environments running on the organization platforms (ARC and Fusion) operate reliably across Microsoft Azure infrastructure and Cloudflare edge services.

In this role, you will help maintain the availability, performance, and security of customer websites, ensuring they consistently meet or exceed agreed performance, availability, and support SLAs. You will also play a key role in responding to operational issues, communicating clearly with customers, identifying root causes, and contributing to continuous improvements across the platform.

What are you expected to do?




- Customer Platform Support and Incident Management
- Provide technical support for customer environments deployed using organization ARC and Fusion within Microsoft Azure.
- Own and resolve support requests raised through Zendesk, ensuring issues are investigated thoroughly and resolved efficiently.
- Respond rapidly to production incidents affecting customer websites or infrastructure.- Assist customers with configuration and operational questions related to organization ARC and Fusion deployments.
- Perform root cause analysis following incidents and contribute preventative improvements where possible.- Maintain operational documentation, troubleshooting guides and knowledge base articles along with accurate time tracking and detailed troubleshooting notes in Zendesk.
- Identify opportunities to automate operational tasks or improve support processes.
- PlatformFeedback an Continuous Improvement
- Work closely with

📌 Site Reliability Engineer (Colombia)
🏢 Sharesource
📍 Colombia