Role title: Customer Client Service Analyst
- RESPONSIBILITIES
- Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
- Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
- Utilize strong analytical skills and use tools to consult with clients’ sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.
- Coordinate cross functional planning and execution for internal and client projects.
- Recognize and connect the needs of the client with the products and solutions.
- Track critical metrics to measure progress against quality initiatives.
- Engage with clients in a service-focused manner to manage deliverables, answer requestions,
respond to issues, and provide business insights, ensuring effective communication.
- REQUIRED SKILLS
- Excellent written and verbal English.
- Ability to form strong working relationships across internal and external stakeholders.
- Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
- Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
- Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.
- Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
- Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
- Proficiency in creating reports and dashboards using business intell