We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 8,000 CI&Ters; around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Responsibilities
- Join our team and make history by contributing to the development of a General Sustain team for our client's applications. Our client is a large, internationally recognized entity.
- In this role, you'll engage directly with the client, offering a unique opportunity to enhance your English skills daily.

What We're Looking For
- Are capable of providing Level 2 (L2) service support.
- Embrace new challenges and are eager to learn something new every day.
- Enjoy being close to the team.
- Feel comfortable acting autonomously and utilize the freedom to contribute to processes and client-related issues.
- Demonstrate resilience and proactivity in seeking solutions.
- Are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don't recur,



thereby facilitating continuous operational improvement.
- Are interested in using GenAI in automation.

Requirements for this challenge
- Advanced proficiency in English.
- Knowledge of ITSM / ITIL.
- Understanding of databases.
- Capability for incident investigation.
- Proficiency in analysis and interpretation of logs.
- Experience in using and creating service scripts.
- Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator.

Nice to have
- Knowledge in ServiceNow.

Our benefits include
- Maternity and Parental leaves
- Mobile services subsidy
- Sick pay-Life insurance
- CI&T; University
- Colombian Holidays
- Paid Vacations
- And many others.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment.

📌 Mid Level Support Analyst, Colombia
🏢 Ci&T
📍 Colombia