Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We serve the 105 billion dollar US local restaurant business. This full‑time contract role is fully remote and open to candidates based anywhere in LATAM.

What You'll Do
- Act as the go‑to expert for delivery quality‑related questions and delivery performance tracking per territory.
- Analyze operational and delivery data to identify trends, gaps, and opportunities for improvement across dispatch, support, and customer success workflows.
- Build and maintain dashboards and recurring reports to track KPIs, operational health, and delivery performance.
- Partner with cross‑functional teams (Data, BI, Support, Customer Success, Dispatch) to define metrics and ensure consistent reporting.
- Proactively advise the Dispatch Operations team and Product Manager on opportunities to optimize the current dispatch product and delivery algorithm behavior.
- Support feature testing and experimentation (A/B tests)



related to dispatch logic, routing, batching, and courier assignment, including measurement and impact analysis.
- Identify operational inefficiencies and support process improvements to increase scalability and reduce friction.
- Support new initiatives, pilots, and internal tools by validating requirements, tracking outcomes, and reporting impact.
- Monitor data integrity and work closely with the dispatch team to optimize configurations, settings, and delivery algorithm logic.
- Assist with forecasting, capacity planning, and resource allocation using data‑driven insights.

Who You Are
- Must Have:
- Hands‑on experience with delivery dispatch operations in an on‑demand delivery or logistics environment.
- Minimum 2+ years of experience in operations, delivery analytics or business analysis.
- Strong analytical skills with experience using Excel/Sheets and BI tools (Power BI, Looker, Tableau

📌 Delivery Operations Analyst (Colombia)
🏢 Sauce
📍 Colombia