Technical Support Engineers are in charge of verifying that all customers have uninterrupted service 24x7x365 for the company's products. They maintain direct contact with the customers, by e-mail and by phone, and have detailed knowledge of their needs in order to proactively provide solutions and suggestions to improve their processes.
Responsibilities
- Respond to the customer's needs in due time and manner, respecting the standards established in the SLA.
- Constantly monitor our customers' services by working on an on-call shift system.
- Diagnosis and provide solutions in order to solve errors related to the company's products or external platforms.
- Investigate for solutions to complex problems, with constant challenges.
- Can build upon his/her knowledge regarding Intraway products and solutions.
- Interact with all other areas of the company; especially with the Engineering team reporting Tier 3 issues to be solved.
Requirements
- High School degree mandatory, university degree desired (IT related degree preferred).
- Advance level of English
- Knowledge of ISO Standards (not mandatory).
- Databases (Oracle/SQL language).
- Your vacation is over and you feel that it was not enough? XL Days: unlimited responsible time off.
- Stay up to date with the latest technology We offer free subscription to training platforms such as Coursera, Udemy, and others
- Power your language skills with our free English classes.
- AWS Select Technology Partners: access to partner-only online training, funnels, webcasts, and other valuable assets.
- You want to keep learning? Virtual training through our internal platforms
- Extended paternity leave and a progressive return on maternity leave.
- Baby shower gifts
- Five and ten-year anniversary special surprise present. We cannot spoil it
- Referral Program: win a gift card when you refer amazing people like you
- If that’s not enough and you still want to keep learning – we offer Tech talks and webinars
We provide a collabo
📌 Technical Support Engineer (Colombia)
🏢 Intraway
📍 Colombia
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