Position: Customer Service Representative
Location: Remote (Work from Home)
Schedule: Monday to Friday – U.S. business hours (following U.S. calendar)
Equipment Provided: Company computer
About the Role:
We are looking for a proactive and reliable Customer Service Representative to support a U.S.-based company that offers residential and commercial services such as gardening, landscaping, and snow removal. The selected candidate will handle communications with both customers and vendors, ensuring smooth coordination of services and exceptional client satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone and email.
- Communicate with vendors to schedule and confirm service appointments.
- Provide updates, resolve issues, and ensure timely follow-up on requests.
- Maintain accurate records of interactions and service details.
- Work independently while meeting performance and quality standards.
Requirements:
- Fluent English (C1 level) – excellent written and verbal communication skills.
- Prior experience in customer service or administrative support preferred.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple tasks effectively.
- Comfortable working remotely and following the U.S. holiday calendar.