Overview
Production Support Analyst at BairesDev
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

What You’ll Do
- Ensure all client requests are acknowledged and addressed promptly, maintaining a high level of responsiveness.
- Support the implementation of new audit frameworks and best practices to improve process efficiency.
- Conduct business audits to assess compliance, identify gaps, and recommend enhancements.
- Interact with users to gain a better understanding of their requests, communicate any obstacles, and keep them updated about their requests.




- Solve simple and minor configuration issues.

Qualifications
- 2-3 years of experience in tech support or similar roles.
- 1+ year of experience in an administrative, operations, compliance, or process-related role.
- 1+ year of customer-facing experience with internal clients.
- Advanced proficiency in English.

How We Make Your Work (and Life) Easier
- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred.
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the integral Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thriv

📌 Production Support Analyst (Colombia)
🏢 BairesDev
📍 Colombia