Overview
At JBT Marel, what we do matters. Our purpose is to transform the future of food; this guides our vision of being the general leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. As the Field Service Engineer (FSE) you are the front-line field service representative and are responsible for fulfilling the customer’s expectations during field service activities.
On a Given Day, You May
- Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.
- Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs




- Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome
- Sets priorities in accordance with the needs of the company and the customer
- Ensures the customer will experience a confident, emphatic and competent service from the organization
- Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company’s processes to ensure the right support to the customer
- Follows company processes consistently:
- Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
- Prepare and execute the work as agreed with the customer
- Manage the customer experience
- Identify sales and service opportunities
- Identify/update/validate information of the Installed Base
- Process hours and expen

📌 Field Service Engineer I (Los)
🏢 JBT Marel
📍 Los