The AI Deployment Engineering team is the tip of the spear for every new AI rollout at Gladly, working hands‑on with our most strategic customers to implement, optimize, and expand their use of our AI. The culture is collaborative and experimental: we solve hard problems together, so this is no place for a lone wolf. You will report to the Manager of AI Delivery and partner closely with Implementation Managers, Professional Services Engineering, and Solution Engineering.
The Opportunity
This role puts you at the center of how Gladly’s top brands adopt AI. You will design AI use cases, build the integrations and workflows behind them, and continuously optimize for the highest possible resolution rates. The goal is simple and high‑stakes: help customers automate more of their customer experience, reduce handle time, and get measurably more value from Gladly’s AI all while building end consumer devotion.
You are technical enough to build on your own and polished enough to lead the customer conversation. You can decompose a vague request into a concrete plan, connect the APIs,
write the actions, workflows and guides that make the AI useful, and explain it all back to the customer in plain language. You hold yourself accountable, communicate proactively, and are energized by ambiguity and new technology.
Because this is an emerging discipline, you will help write Gladly’s playbook for what a great AI deployment looks like. It is highly technical and highly customer‑facing, and that balance is exactly what makes it work.
We’re looking for someone with a passion for working directly with APIs, javascript and AI the curiosity to solve complex problems, and the initiative to thrive in a fast‑paced SaaS environment.
What You’ll Do
Solution Design & Business Analysis
- Partner with customers to decompose ambiguous goals into concrete, buildable AI use cases, uncovering hidden complexity and edge cases along the way.
- Determine whether the data a use case need
📌 AI Deployment Engineer (Colombia)
🏢 Limelight Health
📍 Colombia
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