Overview
Get AI-powered advice on this job and more exclusive features. Are you passionate about IT or cloud-based solutions and ready to boost your career in B2B technical sales? Join Concentrix at our Ecotek site in Bogotá and be part of a dynamic team driving innovation in cloud and IT sales. This is a Monday-to-Friday schedule position, where you’ll work directly with corporate clients to deliver impactful B2B solutions and business value. If you thrive in fast-paced sales environments and enjoy helping businesses grow through tech, we’d love to hear from you

Responsibilities
- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop a level of product knowledge to speak intelligently to customers and address specific objections
- Document and track qualitative feedback and quantifiable measurements through surveys,



phone calls and emails using computer systems
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, the Voice of the Customer
- Initiate steps through appropriate communication channels to address customer concerns or roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience

Qualifications
- 2+ years of experience in B2B (most recent preferred) or B2C sales environments, end-to-end sales process
- Prior success in achievement of personal and team sales quota/goals
- Lead profiling
- Previous experience handling stakeholders, customer facing or back-office roles
- Experience learning new technology and data
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home

Seniority level
- Mid-Senior level

Employment

📌 Customer Success Manager (Bogotá)
🏢 Confidential Jobs
📍 Bogotá