The Zoho CRM & Analytics Specialist serves as the organization's internal expert for the Zoho ecosystem, responsible for maximizing the value of Zoho One and its integrated applications. This role combines CRM administration, business intelligence, process automation, reporting architecture, and systems optimization to ensure leadership has accurate, timely, and actionable data to drive business decisions.
The specialist will partner closely with Operations, Sales, Finance, Customer Service, IT, and Executive Leadership to design scalable reporting solutions, optimize business processes, improve data quality, and develop automation across Zoho CRM, FSM, Billing, Analytics, and other Zoho applications.
Rather than simply producing reports, this role is expected to become the organization's trusted advisor on how to best leverage the Zoho platform to improve operational efficiency and business visibility.
Position Details
Company: Otte Polo Group
Department: Operations / Business Intelligence
Reports To: Chief Executive Officer (CEO)
Employment Type: Full-Time
Core Responsibilities




Zoho Platform Administration
- Serve as the company's subject matter expert for Zoho One and all integrated applications.
- Maintain and optimize Zoho CRM, FSM, Billing, Analytics, and related Zoho products.
- Configure custom modules, fields, layouts, workflows, validation rules, and permissions.
- Recommend platform improvements based on evolving business needs.
- Ensure system configuration follows best practices and remains scalable.

Business Intelligence & Reporting
- Design executive dashboards and operational reporting within Zoho Analytics.
- Develop reporting frameworks that consolidate data across CRM, FSM, Billing, and other business systems.
- Build self-service dashboards that allow leadership to monitor KPIs in real time.
- Design meaningful metrics that support operational and strategic decision-making.
- Create automated reporting schedules and KPI scorecards for business l

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