Overview
Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We help over 20,000 businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by leading regional and general investors and is building the financial infrastructure that powers high-performing organizations across the region. Join a fast-paced environment that accelerates your career and supports you to do some of the best work of your life with a passionate, distributed team across the Americas.
What you’ll do and who you are is described below.

What you'll do

We’re looking for a Customer Happiness Associate to support Clara's growing base of B2B customers in Mexico. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara's commitment to excellence.
- Resolve escalated support issues through email, chat,



and phone with empathy and precision.
- Proactively investigate customer problems and document findings clearly in internal tools.
- Provide follow-up support to ensure complete resolution and satisfaction.
- Engage with customers considering cancellation or returns and offer solutions that support retention.
- Identify trends in customer feedback and propose improvements to product or process.
- Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.
- Use tools like Zendesk, Hubspot, and Google Drive to deliver high-touch, data-informed support.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
- At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
- Previous experience supporting B2B clients

📌 Customer Happiness Associate (Bogotá)
🏢 Clara
📍 Bogotá