Veevart is a technology company built on Salesforce that empowers museums and cultural institutions to better serve their visitors and communities. Our solutions cover ticketing, fundraising, membership, retail, and collections management—all within a single platform. We are passionate about helping organizations create meaningful experiences through technology.
Your mission
As an Implementation Executive, you will be responsible for successfully managing and delivering end-to-end software implementations for our clients. You will serve as the primary point of contact during the onboarding phase and will lead cross-functional collaboration to configure, test, and deliver the Veevart platform tailored to client needs. This is a strategic role that combines project management, client-facing communication, and a technical understanding of SaaS products built on Salesforce.
Key Responsibilities
- Lead and manage multiple implementation projects from kickoff to go-live.
- Serve as the primary point of contact for clients during implementations.
- Facilitate discovery sessions and translate customer requirements into project plans and system configurations.
- Coordinate with internal teams (Support, Product, CSM, Development) to ensure timely delivery of milestones.
- Maintain and update project documentation, timelines, risk assessments, and client communications.
- Deliver training sessions to end users and ensure clients are confident in using the platform.
- Identify potential risks and proactively mitigate issues throughout the implementation process.
- Contribute to the continuous improvement of internal processes and implementation playbooks.
Requirements
- Bachelor’s degree in Software Engineering, Industrial Engineering, or a related discipline.
- 3–5 years of experience in project management and client onboarding for digital or SaaS platforms
- Strong organizational skills and the ability to multitask effectively.
- Excellent written and verba