Head of Solutions Delivery & Onboarding
Location: Cali, Colombia
Hybrid model
Full time
About Veevart
Veevart is a technology company built on Salesforce that empowers museums and cultural institutions to better serve their visitors and communities. Our solutions cover ticketing, fundraising, membership, retail, and collections management—all within a single platform. We are passionate about helping organizations create meaningful experiences through technology.
Your mission
The Head of Implementation will lead a critical transformation at Veevart. This role offers the opportunity to shape the future of our Implementation function—evolving a highly manual operation into a structured, scalable, and productized model, powered by clear processes and meaningful metrics. This is not a traditional leadership role. It is a builder’s challenge for someone who thrives in complexity, enjoys creating order from ambiguity, and seeks to make a lasting impact within a fast-growing SaaS environment.
Key Responsibilities
- Design, document, and standardize end-to-end implementation processes,



creating playbooks, standards, and quality criteria that reduce reliance on tribal knowledge and individual dependency.
- Implement and manage execution tracking tools to ensure visibility, operational discipline, and control across all implementation initiatives.
- Own operational management and capacity planning, optimizing workload distribution and improving predictability, delivery timelines, and overall throughput.
- Identify and drive opportunities to standardize and automate implementation work, transforming services into repeatable, scalable, and productized solutions.
- Partner closely with Product and Engineering to continuously improve the implementation experience and inform product evolution based on delivery insights.
- Lead, coach, and develop the Implementation team, raising execution standards, ownership, and accountability without micromanagement.
- Define, track, and leverag

📌 Head of Solutions Delivery (Cali)
🏢 Veevart
📍 Cali