Customer Technical Care Advocate (CTCA) – IMS / Mobile Core

Core Solutions Architect - IMS

Location: Remote

Work Hours: Must support North America business hours (Mon–Fri)

Role Overview

We are seeking an experienced Customer Technical Care Advocate (CTCA) to provide technical consultation, operational support, and issue escalation management for a telecom Mobile Core / IMS network environment. This role supports engineering and operations teams by ensuring network stability, troubleshooting complex issues, and assisting with network optimization and evolution initiatives.

Key Responsibilities

Provide day-to-day Mobile Core network operations support.
- Act as a technical point of contact for engineering and operations teams
- Support IMS Core platforms and services
- Perform advanced troubleshooting, log analysis, and root cause analysis
- Lead technical bridge calls during critical incidents
- Support network automation, observability, and security improvements




- Collaborate with cross-functional teams to resolve complex network issues

Required Skills
- Strong experience in Mobile Core / IMS technologies
- Knowledge of LTE, VoLTE, VoWiFi, and 5G networks
- Experience with Telco Cloud (CNF/VNF environments)
- Familiarity with Linux/Unix troubleshooting
- Understanding of network protocols such as TCP/IP, DNS, Diameter, Radius, LDP
- Experience with Kubernetes, Docker, Helm, Ansible, OpenStack, or cloud-native environments
- Strong communication and customer-facing skills

Preferred
- Experience with telecom vendor core network platforms
- Exposure to network monitoring, automation, and containerized telecom solutions

Fully remote role

Must support US business hours

Flexibility required during critical incidents or escalations

📌 Core Solutions Architect (Colombia)
🏢 NextGen | GTA: A Kelly Telecom
📍 Colombia