Discover your 100% YOU with MicroSourcing
Position
Technical Support Specialist
Location
Bogota, Colombia
Work setup & shift
Onsite | Shifting
Why join MicroSourcing Colombia?
You'll Have
- Competitive Rewards: Enjoy a robust and competitive total rewards package that includes, but not limited to, paid time off and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with adaptable work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role
As a Technical Support Specialist, your customer-first demeanor will shine as you delight customers and make their experience effortless. On a day-to-day basis, you provide technical assistance for our dairy management and supply chain software solutions.



The solutions you support are vast, and reach from mobile applications, to farm analytic and dashboard tools, to manufacturing scheduling and receiving software. Teamwork and collaboration are key.
You will collaborate internally and externally to service the hub of dairy technology stakeholders and be a team player that focuses on the dairy industry and its uniqueness. Your day-to-day will involve:
- System Maintenance & Administration: Resetting passwords, adding new users and contracts, configuring and maintaining accounts, customer information, and templates across multiple software solutions.
- Customer Onboarding & Support: Training and on-boarding new users; communicating with quick turn-around response time via phone and email (in accordance with SLAs).
- Technical Troubleshooting: Proactively investigating system and data issues; developing troubleshooting steps to remedy technical concerns and solving a diverse set of syste

📌 Technical Support Specialist (Bogotá)
🏢 MicroSourcing
📍 Bogotá