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Purpose
We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.
Accountabilities
Reporting to the Support Manager of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment. The primary focus of this role will be on the ServiceNow application, as part of a small, empowered team focused on all modules of the Servicenow platform.
The with the team's scope, the primary focus (80%)
of the role will be to troubleshoot complex issues and provide fixes / solutions for deployment. While the secondary focus (up to 20%) is the day to day operations, new project initiative involvement, and stability of the existing deployed modules.
As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager.
Is this role right for you? In this role you will:
You enjoy providing support in a fast-paced environment.
Enjoy providing improvements, recommendations and solutions on existing processes and tools.
Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems.
Participate in solution design discussions with peers and internal customers.
Work in conjunction with the technical lead and architects.
Manage ServiceNow Platform deployment and support in ServiceNow.
Assist as first and second level support for the Servi
📌 Service Now Administrator Associate (Colombia)
🏢 Scotiabank
📍 Colombia
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