Location: Lorena neighborhood, Office-based (No remote work initially – possibility to work one day remote after the probation period)
Schedule: Monday through Wednesday, rotating Thursday. 12:00PM - 9:00PM
Salary Range: $3,000,000 - $4,000,000 COP per month, based on experience and English proficiency
Company Overview
Join our dynamic Service and Support team as a Dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests. This position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements.
Key Responsibilities
- Serve as the primary contact for all client service requests.
- Schedule and dispatch service engineers for remote or onsite service, ensuring optimal utilization of resources.
- Monitor engineer schedules to guarantee timely service and prompt entry of service details.
- Maintain robust communication with clients,
updating them regularly on service progress and any upcoming changes.
- Escalate service requests that cannot be scheduled within agreed SLA timelines to ensure prompt resolution.
- Ensure high levels of client service and satisfaction through efficient request handling and resource management.
Qualifications and Experience
- B2+ or better proficiency in English is preferred
- Experience in Client Services or roles involving significant telephone interaction is preferred.
- Familiarity with basic computer and operating system knowledge.
- Excellent interpersonal skills, including effective communication, active listening, and customer care abilities.
- Capable of multi-tasking and quickly adapting to new challenges.
Additional Benefits
- Comprehensive Axa Colpatria Fesalud health insurance (100% employer-paid, after the probation period)
- Paid Time Off beyond legal requirements
- Opportunities for career growth within the company
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