We are looking for English/Spanish Bilingual Applicants for our Dispatch Coordinator.
Job Description:
As a Dispatch Coordinator, your primary responsibilities are, but are not limited to, the following:
- Creating requests to facilitate a smooth ride-booking experience.
- Establishing trust with passengers by providing accurate estimated times of arrival (ETAs) and acting as a liaison between passengers and drivers.
- Demonstrating empathy and patience while handling ride requests to reflect the company’s mission-driven values.
- Communicating effectively with drivers to provide clear instructions and ensure accountability.
- Utilizing the system for managing ride requests and communication.
Requirements/Skills:
- Updated resume with employment dates (Months and Years) and a
brief summary
of your responsibilities.
- Excellent written and verbal English/Spanish communication skills
- A strong background as a Customer Service Representative. (Minimum 1 year straight in a company)
- Dispatch definitely a plus but not mandatory
MUST HAVE (Non-negotiable): PC/Laptop specs:
- CPU: At least i3 or AMD equivalent. For Mac devices, at least a 2013 model or newer.
- RAM: 8 GB
- Operating System (PC): Windows 10 or newer, (macOS): Catalina (10.15) or newer
- Internet: 10 Mbps both for upload and download speed, 80 ms or less for latency.
No mobile data is allowed.
- Preferably a headset with a noise-canceling feature - No background noises
- A decent webcam
Schedule: This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time).