About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Summary:
Key Responsibilities:
- Provide exceptional customer-facing skills and service to our merchants and partners via inbound Dynamics support case interactions, meeting quality expectations.
- Create, edit, and manage merchant and partner cases using Dynamics Client Relationship Management (CRM).
- Perform configuration updates for North America region, including boarding form updates for go-lives, product enablement (e.g., Token Management Service, 3‑D Secure, etc.),



and processor updates (live processor moves).
- Create Visa Acceptance Platform (VAP) portfolios for all regions.
- Utilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactions.
- Adhere to established team procedures and guidelines, while providing quality customer service to meet and exceed department standards.
- Maintain expert-level knowledge of all Cybersource integrations, products, and services through supplemental training and self-managed education

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications: 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Demonstrated ability to solve technical integr

📌 Implementation Analyst (Bogotá)
🏢 Visa Colombia Sociedad Anonima
📍 Bogotá