Executel is seeking a proactive billingual Mid Level RTA & Workforce
to
oversee the daily operations of our automatic dialer system and lead uploads for a fast-paced sales floor
. This is a mission-critical role that requires real-time monitoring, quick problem-solving, and coordination with our telecom engineers and developers to keep systems running smoothly.
Key Responsibilities
- Upload and manage lead files into our CRM/dialer platform based on predefined templates (Excel formatting).
- Review lead quality and sales results to identify high-performing lists and optimize daily uploads.
- Monitor dialer queues and system health continuously to ensure agents are always connected to live calls.
- Act as the first point of contact for technical issues with the dialer or lead system; escalate to internal developers or telecom engineers when needed.
- Analyze call/sales trends to support lead strategy and dialing configuration.
- Work closely with supervisors to ensure full utilization of the sales team throughout the day.
- Respond quickly to system issues — when the dialer stops, all agents are waiting. Time is critical.
Requirements
- Prior experience in a similar operational or support role within a call center environment.
- AI knowledge (Claude, Chat GPT, any other).
- Moderate Excel knowledge (formatting, template matching). No advanced formulas required.
- Solid analytical thinking to assess list performance and suggest improvements.
- Excellent communication and coordination skills — must be able to work closely with developers, telecom engineers, and sales leaders.
- Comfortable working under pressure in a time-sensitive environment.
- Highly organized and detail oriented.
- Bilingual (English and Spanish).
What We Offer
- Salary based on experience
- ON-SITE Position 100% Bogotá
- Monday to Friday schedule (Weekends off)
- 40 hours/week (Business hours)
- Long-term contract
- Growth opportunities in a dynamic and tech-driven company