Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Resolves technical problems that originate by telephone in a call center/help desk environment.
- Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
- May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
- Provides technical support to users for either PC, server or mainframe applications and hardware.
- Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
- Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
- Recommends systems modifications in order to reduce user problems.
- Function Specific: Ability to use a variety of end user support processes deployed by Medtronic such IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.
- Technology: Understanding of an end user's experience and challenges using the technology and service.
- Acquire and maintain knowledge on IT services and solutions that customers use.
SPECIALIST CAREER STREAM:Typically an individual contributor with re