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We are looking for IT talent in Colombia
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Are you an experienced tech support professional ready to jump into an international, 100% remote role? We are hiring an
IT Help Desk Technician (Tier 1-2)
for a fast-growing, US-based Managed Service Provider (MSP).

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Role Snapshot:
- Location:
100% Remote in Colombia
- Schedule:
Full-time (aligned with US business hours)
- Experience:
4+ years in IT support, ideally within an MSP
- English Level: B2+ or C1

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Core Skills & Tech Stack Required:
- Bilingual Communication:
Minimum B2 English required (C1 strongly preferred) for daily support via ticketing systems, phone, chat, and email with US clients.
- Cloud & Workspace:
Solid administration of
Microsoft 365
(Exchange, SharePoint, Teams) and
Google Workspace
.
- Identity & Access:
Hands-on experience with
Entra ID (Azure AD)
, SSO, MFA, conditional access, and user onboarding/offboarding.




- Networking Fundamentals:
Strong troubleshooting skills for DHCP/DNS, TCP/IP, VPNs, Wi-Fi, and firewall/router configurations.
- OS & Endpoints:
Support for Windows 10/11 and macOS, plus experience using ticketing systems (e.g., HaloPSA, ConnectWise, ZenDesk, NinjaOne).

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Stand-Out Skills (Nice-to-Haves):
- Device management and patching via
Intune
or RMM tools.
- Basic scripting (PowerShell, Bash).
- Exposure to Defender for Endpoint/EDR tuning and backup tools (Veeam, Acronis).
- Certifications: CompTIA A+/Network+, MS (SC-900, MD-102), or ITIL.

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Ready to apply?
Send me a direct message, leave a comment below, or apply directly through this link
ITJobs #RemoteWork #HelpDesk #ColombiaTalent #MSPJobs #Microsoft365 #TechCareers #Hiring

📌 IT Support (Colombia)
🏢 BeraDavi Solutions
📍 Colombia