The Platform & Network Support Services department provides reliable, continuous, and globally coordinated frontline support for network, batches, cloud platforms, and critical infrastructure services as well as monitoring services, safeguarding operational stability and enabling seamless system lifecycle operations.
Summary Of The Role
A Service Reliability Engineer (SRE) on a 24x7 frontline batch team acts as the primary guardian of critical data pipelines and scheduled workloads. Operating around the clock, these engineers actively monitor high-volume processing jobs, rapidly triaging alerts and executing tactical interventions to ensure critical batch processes meet strict business deadlines. When job failures or queue bottlenecks occur, they rely on operational runbooks and scripting to restore service, preventing downstream data delays for clients and internal systems. Beyond immediate troubleshooting, they continually automate repetitive operational tasks,
tune monitoring alerts, and lead post-incident analysis to identify underlying root causes and build long-term pipeline resilience.
In This Role You’ll
- Run and monitor scheduled batch jobs
- Troubleshot system errors and performance issues
- Do incident management to recover incidents and collaborate with application owners on problem management to understand the root cause and avoid reoccurrence
- Maintain documentation and logs and work to improve processes (feedback loops)
- Track metrics and KPIs on batch support activities
- Coordinate with other departments to ensure job dependencies are met.
- Automate routine tasks and deployments (as needed) using scripting and configuration management tools (e.g., Bash, Python, Ansible, Terraform)
About The Ideal Candidate
- An idóneo candidate for a 24x7 frontline batch SRE brings a distinct mix of operational calm, strong troubleshooting ski
📌 Service Reliability Engineer (Bogotá)
🏢 Amadeus
📍 Bogotá
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