Tipalti is a fintech company focused on finance automation. We are looking for a talented Customer Support Engineer to provide world‑class service and technical support to our customers, ensuring satisfaction and success post‑sales.
Responsibilities
- Provide world‑class service to our customers and ensure customer success post‑sales.
- Provide specialized support on both technical and product issues, and also manage customer escalations.
- Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
- Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.
- Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.
Qualifications
- Proven experience of hands‑on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.
- Proven experience providing real‑time support via live chat,
including managing multiple conversations simultaneously while maintaining high service quality.
- Strong communication skills, including written, verbal, and listening.
- Detail‑oriented and well‑organized.
- Always learning, has a growth mindset.
- Strong creative thinking and problem‑solving skills.
- Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
- Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.
- Experience with payment systems and/or working at a Fintech company – an advantage.
- Proven ability to read, debug, and understand HTML code, API calls, etc. – an advantage.
Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as "SDS"). Any potential employment and/or consulting arrangements ent
📌 Customer Support Engineer (Medellín)
🏢 Tipalti
📍 Medellín
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