At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Client Success Team Lead to join our growing team. This is a hybrid work situation where you will work onsite up to 3 days per week.
We are a fast-growing organization at the forefront of AI-enabled customer experience delivery. We combine consulting, software, and technology services to help our clients accelerate time-to-value and achieve measurable outcomes in revenue growth, cost reduction, and productivity improvement. Our expertise spans contact center, CRM, AI, and analytics, and we’re ready to help our clients unlock new value.
The Working Team Lead – Client Success will play a dual role:
50% Team Leadership: Leading, coaching, and developing a team of Client Success Managers supporting low-touch/tech-touch accounts.
50% Hands-On Client Success Management:
Directly managing a portfolio of low-touch/tech-touch clients to ensure seamless delivery, satisfaction, and measurable outcomes.
This hybrid role ensures the team is high-performing while maintaining a direct connection with client needs, escalations, and opportunities for growth.
What You Will Do:
Team Leadership (50%)
- Team Building & Talent Acquisition
- Partner with leadership and HR to identify headcount needs and recruit top talent for the Client Success team.
- Participate in interviewing, evaluating, and selecting candidates for nearshore Client Success roles.
- Assist in onboarding new team members to ensure smooth integration and consistent training.
Performance Management & Development
- Set clear goals and performance expectations for team members.
- Conduct regular 1:1s, performance reviews, and coaching sessions.
- Identify skill gaps and design training or development plans to upskill the team.
- Recognize and reward high performer
📌 Client Success Team Lead (Bogotá)
🏢 TTEC Digital
📍 Bogotá
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.