Descripción de puesto adicional

Descripción de puesto

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Bogota office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Our Claims Advocates support clients in a unique capacity while remaining focused on carrier/TPA limitations and concerns.

We will count on you to:
- Lead strategic oversight of complex claims portfolios, ensuring accurate assessments, timely resolutions, and exceptional client advocacy.
- Act as the escalation point and senior technical resource for complex losses — progressing claims with minimal direction and maximum impact.
- Demonstrate deep domain knowledge in claims, including property, casualty, specialty, and complex insurance programs, guiding strategy, resolving disputes, and supporting market-facing negotiations.
- Drive innovation in claims processes by identifying automation opportunities and leveraging tools and technology to streamline repetitive or low-value tasks.
- Own and manage regulatory,



compliance, and documentation standards, ensuring excellence in e-filing, correspondence, and audit readiness.
- Mentor, guide, and upskill junior advocacy team members, fostering a high-performance, knowledge-sharing culture.

What you need to have:
- 6 to 8 years of strong experience in the General Insurance domain across different types of claims, claims lifecycle, and claim data.
- Graduate or master’s in commerce, Business Administration, or any equivalent education programme in the Insurance domain.
- Proficient in MS Office (Word, Excel, Outlook, PowerPoint), with strong Excel skills.
- Strong verbal and written communication skills, including excellent email writing.
- Comfortable working with new age data management tools.

What makes you stand out:
- Strong academic rigor.
- Familiarity with core insurance domain concepts related to the claims lifecycle.
- Strong persistence an

📌 Claims Advocate Specialist (Bogotá)
🏢 Marsh Risk
📍 Bogotá