Operations Supervisor – Delivery Robotics Operation page is loaded## Operations Supervisor – Delivery Robotics Operationlocations: COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740time type: Full timeposted on: Posted Yesterdayjob requisition id: R1704111Job Title:Operations Supervisor – Delivery Robotics OperationJob DescriptionThe Operations Supervisor is responsible for leading and overseeing a team of Pilots who remotely operate delivery robots. This role ensures real-time operational continuity, performance management through key metrics, and adherence to service level agreements, while maintaining high standards of communication, leadership, and operational excellence.Responsibilities * Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.* Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.* Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.* Provide continuous feedback, performance coaching,
and emotional support to maintain stable and efficient team performance.* Escalate operational or technical incidents following established protocols.* Ensure compliance with operational procedures, safety standards, and client requirements.* Maintain clear, professional, and assertive communication with internal stakeholders and client representatives.* Support continuous improvement initiatives through data analysis and operational optimization. Requirements * Proven experience as an Operations Supervisor, Team Leader, or similar role, preferably within a BPO or real-time operations environment.* Strong experience managing operational metrics and performance indicators.* English proficiency at B2 level or higher (written and verbal).* Experience or strong familiarity with remote-controlled devices, such as:* Drones* Remote-operated vehicles* Video game consoles or controllers (PS5)* Strong leaders