Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
Position Summary
Combining your in‑depth automotive repair knowledge with your exceptional people skills, you will manage customer relationships and frequently serve as a liaison between technicians and customers. You will also selected, coach, lead, train and supervise vehicle technicians, while assisting with the purchase of parts, materials and equipment.
Pay Range: $23.69 - $35.54
Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.
Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level.




- Serve all automotive service needs of customers.
- Oversee the hiring and training of an effective auto service team.
- Ensure high teammate retention.
- Maintain compliance with quality standards.
- Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
- Develop understanding of business operations in the automotive service environment, from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards, and use this expertise to enhance efficiency and ensure seamless store operations.
- Drive sales thro

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