Job Summary
This position assists customers by researching and responding to inquiries concerning their bills. The employee researches and processes adjustments, and communicates extensively via e‑mail and telephone with internal and external customers to resolve domestic and international issues.
Responsibilities
- Initiates inquiries to customers regarding monies owed for international or domestic shipments.
- Performs account analysis and credit control activities.
- Maintains customer receivable accounts.
- Edits billing‑related information, updates customer invoicing, and ensures proper support documentation is included.
- Creates and processes manual billing entries.




- Adds and maintains customer account information and requirements within various billing systems.

Qualifications
- Prior billing experience.
- Working knowledge of Microsoft Word, Excel, Access, and Outlook.
- Bachelor’s degree in Administrative careers or related field.
- Intermediate level of English.

Other Requirements
- Monday to Friday 6:00 a.m. to 3:30 p.m.
- Monday to Friday 6:30 a.m. to 4:00 p.m.
- On‑site work with rotation.

Employment Type
Intern
EEO Statement
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 GBS Billing Inquiry Associate (Colombia)
🏢 M05 UPS GLOBAL BUSINESS SERVICES
📍 Colombia