Responsibilities
- Support high-quality execution of account operations, pilots, and deployments
- Maintain accurate reporting, project tracking, and customer communications
- Proactively identify risks, blockers, and opportunities within assigned accounts
- Build foundational relationships with customer stakeholders and franchisees and support with sales orders and onboarding while transition to delivery services for installation
- Leverage AI-enabled tools and automation to improve customer engagement, operational efficiency, reporting accuracy, and identification of revenue growth opportunities.
- Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
- Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
- Track customer feedback, issues, and action items, and escalate appropriately
- Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
- Maintain project plans, trackers,



and status update decks for internal and customer use
- Coordinate with Operations / Service Delivery teams to track franchisee readiness and installation pipeline
- Prepare weekly customer reports and dashboards (install progress, KPIs, risks, dependencies)
- Maintain Customer Relationship Scorecards and operational performance metrics
- Utilize AI-driven analytics and reporting tools to identify operational trends, franchisee adoption patterns, customer risks, and expansion opportunities across assigned accounts by highlight business case & ROI.
- Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis.
- Work cross-functionally with Operations, Product, Engineering, Support, and Finance to ensure smooth execution and issue resolution
- Support internal leadership reporting by consolidating da

📌 Operations Account Manager – Bi-Lingual Spanish, English (Colombia)
🏢 Jobtailor
📍 Colombia