We are seeking a hands‑on, results‑driven front‑line Manager to lead the day‑to‑day execution of our virtual card supplier enablement operation at Tipalti. This role is responsible for directly leading a team of 7–10 supplier enablement specialists who enable our customers’ suppliers to accept virtual card payments through outbound calls and email campaigns. The role focuses on coaching specialists in the moment, driving consistency and quality across the team, and keeping the operation running efficiently against enablement targets and daily activity goals.

In This Role, You Will Be Responsible For
- Coach, develop, and motivate the team day‑to‑day. Provide real‑time, hands‑on coaching, feedback, and regular 1:1s to 7–10 virtual card supplier enablement specialists — building skills in outreach, objection handling, and enablement — and create an energized, accountable culture that sustains high performance and addresses issues promptly and fairly.
- Drive consistency and quality.



Ensure specialists follow standard operating procedures and quality standards consistently — from outreach approach to accurately documenting payment instructions and delivery methods — so suppliers are enabled to accept virtual card payments correctly the first time.
- Own daily execution against targets, driven by data. Manage outbound activity, pipeline, and workload distribution in a high‑volume environment, monitoring KPIs and dashboards daily — call and email volume, contact and conversion rates, enablement velocity, and revenue contribution — to meet or exceed enablement, conversion, and revenue targets, close performance gaps, and continuously improve.
- Be AI‑forward. Champion the adoption of AI and automation tools within the team; identify repetitive or manual tasks that can be streamlined — such as outreach, data entry, and follow‑up — and coach specialists on using these tools to work faster and more accurately.
- Uphold high customer experience standards. Hold the team to an

📌 Manager, Virtual Card Supplier Enablement (Medellín)
🏢 Tipalti
📍 Medellín