We are seeking a hands‑on, results‑driven front‑line Manager to lead the day‑to‑day execution of our virtual card payment delivery operation at Tipalti. This role is responsible for directly leading a team of 7–10 payment delivery agents who process payments accurately, securely, and on time. The role focuses on coaching agents in the moment, driving consistency and quality across the team, and keeping the operation running efficiently against tight SLAs and daily targets. Our card payment delivery operation is high‑volume and task‑oriented, and the quality and speed of the team’s work directly impact customer satisfaction and company revenue. The adecuado candidate is a metrics‑driven operator who knows how to motivate and get the most out of a front‑line team, holds a high bar for customer experience, and actively leverages AI and modern tooling to make the team faster, more consistent, and more effective.

Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.

Responsibilities




- Coach and develop the team day‑to‑day. Provide real‑time, hands‑on coaching, feedback, and support to 7–10 operations agents; conduct regular 1:1s, quality reviews, and skill‑building to accelerate ramp and raise individual performance.
- Drive consistency and quality. Ensure agents follow standard operating procedures and quality standards consistently, reducing variability across the team and maintaining accurate, secure, and timely payment processing.
- Own daily execution against SLAs. Manage queues, workload distribution, and throughput in a high‑volume environment to consistently meet or exceed service‑level agreements and turnaround targets.
- Lead with data and metrics. Monitor KPIs and dashboards daily, identify trends and outliers, and use the numbers to direct the team’s focus, address performance gaps, and continuously improve efficiency and effectiveness.
- Be AI‑forward. Champion t

📌 Manager, Card Payment Delivery (Medellín)
🏢 Tipalti
📍 Medellín