Responsibilities
- Coach, develop, and motivate the team day-to-day.
- Drive consistency and quality.
- Own daily execution against targets.
- Be AI-forward.
- Uphold high customer experience standards.
- Collaborate across teams and report on performance.

Requirements
- 3+ years of front-line / direct people management experience in a high-volume operations or sales role (e.g., outbound sales, telesales, or collections)
- Proven ability to drive performance against KPIs and SLAs in a fast-paced, high-volume operation.
- A hands‑on, coaching‑first leadership style with a track record of motivating and engaging teams.
- Strong data and metrics orientation, comfortable using dashboards and reporting tools to manage the team and identify opportunities to improve.
- Genuine interest in adopting AI and automation tools to improve team efficiency and effectiveness, with a high bar for customer experience and ownership over quality and outcomes.
- High bar for customer experience and a strong sense of ownership over quality and outcomes.
- Bachelor’s degree in Business, Finance,



Operations Management, or a related field, or equivalent practical experience.
- Experience in payments, fintech, or B2B sales is strongly preferred.
- Proficiency with Salesforce (CRM), Zendesk, MS Excel, and Google Suite.
- Strong analytical skills and comfort using reporting tools and dashboards to track performance and spot trends.
- Excellent coaching, communication, and interpersonal skills, with high attention to detail.
- Ability to prioritize, organize, and manage a team’s workload effectively in a dynamic, high-volume environment.
- Comfort working with and championing AI‑enabled tools in daily operations.

Core Competencies

Demonstrates strong leadership in managing high-volume operations or sales teams, with a focus on performance against KPIs and SLAs. Proficient in utilizing AI and automation tools to enhance team efficiency while maintaining high customer experience standards.

Too

📌 Manager, Virtual Card Supplier Enablement (Colombia)
🏢 Jobtailor
📍 Colombia