Application language requirement: Please submit your CV/Resumé in English. Only applications received in English will be considered.
Join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched integral expertise to streamline business operations and make data-driven decisions that optimize profitability and growth.
Overview
The primary role of the Customer Success Engineer (CSE) is to build relationships with new and existing customers by project managing their onboarding to the product, providing best practices, technical and customer support, and user training on the application. The CSE is responsible for client consulting, new customer implementation,
project management technical troubleshooting, customer support and new user training.
Responsibilities
- Onboards existing clients converting to OGsys On Demand from our current product, OGSQL, as well as new OGSYS clients.
- Handles initial case intake both over the phone and through email.
- Performs first line triage support for OGsys on Demand clients answering basic questions and assisting clients navigate the system.
- Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Escalates more complex inquiries to tier 3 Support.
- Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.
- Documents and maintains all client information in Salesforce to include recording all calls, emails and customer communication.
- Creates and maintains OGsys product documentati
📌 Customer Success Engineer I (Bogotá)
🏢 Quorum Software
📍 Bogotá
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