MicroSourcing in Colombia is seeking a Technical Support Analyst to assist customers by troubleshooting product questions, triaging issues, and documenting bugs, ensuring timely, clear support.
The role focuses on technical troubleshooting, ticket management, documentation, and escalation to Product/Engineering when needed. It is not a software engineering role, but the adecuado candidate should be technically curious and detail‑oriented, comfortable learning software workflows.
📌 Remote SaaS Support Analyst (Bogotá)
🏢 MicroSourcing
📍 Bogotá
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