Job Title

Operations Supervisor – Delivery Robotics Operation

Job Description

The Operations Supervisor is responsible for leading and overseeing a team of Pilots who remotely operate delivery robots. This role ensures real-time operational continuity, performance management through key metrics, and adherence to service level agreements, while maintaining high standards of communication, leadership, and operational excellence.

Responsibilities

Lead, coach, and supervise a team of Pilots responsible for the remote operation of delivery robots.
Monitor live operations in real time, identifying deviations, risks, or incidents and implementing timely corrective actions.
Track, analyze, and report operational KPIs to ensure productivity, quality, and SLA compliance.
Provide continuous feedback, performance coaching, and emotional support to maintain stable and efficient team performance.
Escalate operational or technical incidents following established protocols.
Ensure compliance with operational procedures, safety standards, and client requirements.
Maintain clear, professional,



and assertive communication with internal stakeholders and client representatives.
Support continuous improvement initiatives through data analysis and operational optimization.

Requirements

Proven experience as an Operations Supervisor, Team Leader, or similar role, preferably within a BPO or real-time operations environment.
Strong experience managing operational metrics and performance indicators.
English proficiency at B2 level or higher (written and verbal).
Experience or strong familiarity with remote-controlled devices, such as:
Drones
Remote-operated vehicles
Video game consoles or controllers (PS5)
Strong leadership, decision-making, and problem-solving skills.
Ability to perform effectively in high-pressure, real-time operational environments.
On site position, full time availability es required

Competencies

Leadership and team development
Analytical and results-driven mindse

📌 Operations Supervisor – Delivery Robotics Operation (Medellín)
🏢 Concentrix
📍 Medellín