Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of the Global Fraud Engineering team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Team
The Fraud Technology Service Reliability team is responsible for production support for fraud applications on a integral basis.
Description
The Fraud Systems Specialist is a key member of the Global Fraud Technology Service Reliability team, responsible for ensuring the stability, performance, and reliability of critical fraud detection and prevention systems. The role's primary mandate is to provide intermediate-level technical expertise and production support for fraud applications. This involves investigating and resolving complex system issues,
collaborating with business and technology partners to translate requirements into effective solutions, and participating in the full software development lifecycle. The specialist will contribute to the design and implementation of system enhancements, maintain comprehensive technical documentation, and use data analysis to support problem-solving and proactive system monitoring.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Investigate, analyze, and resolve intermediate-level technical issues and system problems to minimize business impact.
- Apply a strong understanding of incident management and triaging processes to effectively respond to and resolve system issues.
- Provide foundational support for fraud applications, including system integration within enterprise environments.
- Monitor enterprise banking and fraud systems using tools like S