Position: Payment Switch Processing Support Expert
Location: Latam region
Positions: 1
Experience: 8–12 Years of relevant experience in payments / transaction switching domain
Role Objective:
To provide deep technical and functional expertise in payment switching systems, ensuring high availability, performance, and reliability of transaction processing platforms. The role focuses on resolving complex issues, enabling seamless transaction flows, and supporting mission-critical payment operations aligned with customer and business expectations.
Key Responsibilities
1.1.1 Payment Switching Operations & Support
•Support end-to-end payment transaction processing across switching platforms (e.g., card, ATM, POS, digital payments)
•Monitor real-time transaction flows and ensure system uptime and performance
•Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues
•Ensure minimal disruption to business operations through proactive detection and resolution of issues
1.1.2 Incident & Problem Management




•Handle L1/L2 level issues related to payment switch processing and integrations
•Perform detailed root cause analysis (RCA) for transaction failures, latency issues, and system errors
•Work closely with cross-functional teams to ensure timely issue resolution
•Maintain issue documentation and contribute to knowledge base for recurring issues
1.1.3 Transaction Monitoring & Reconciliation
•Monitor transaction queues, message formats (ISO 8583/ISO 20022), and switch interfaces
•Support reconciliation processes between switches, host systems, and external networks (Visa, Mastercard, AMEX, etc.)
•Investigate and resolve transaction mismatches, duplicate postings, or settlement discrepancies
•Ensure accurate financial and transactional integrity across systems
1.1.4 Change, Release & Integration Support
•Support deployment and validation of new releases, patches, and configuration changes in switching systems
•Participate in integration testing wi

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